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Frequently Asked Questions & Tips

FAQ's

Phishing is a type of cyberattack where scammers trick people into revealing sensitive information—like passwords, credit card numbers, or personal details—by pretending to be a trustworthy source. This is often done through fake emails, messages, or websites that look legitimate but are designed to steal data.

In short, phishing is a scam, spam is just unwanted messages. Currently, emailSONAR does not identify spam.

Simply forward a suspicious email to:

ping at email sonar dot c o m

emailSONAR will reply back with an analysis of your email.

Simply choose from one of our plans to sign up!

emailSONAR offers a complimentary one-time phishing analysis, with premium features reserved exclusively to subscribers.

Cancel your subscription at any time. Subscriptions will remain active until the end of the current billing period.

To manage your subscription, simply visit Manage Subscription. You can upgrade to a higher-tier plan at any time, and downgrades will take effect at the end of the current billing period.

Your daily limit is based on your subscription tier and follows a rolling 24-hour period. You can send the allotted number of emails within that timeframe.

Currently, emailSONAR only supports one email address per subscription.

While forwarding emails as an attachment provides more information for analysis, not all mail clients support this feature. To make emailSONAR as easy to use as possible, email as an attachment is not supported.

emailSONAR has been tested on various devices, clients and email services. Should you encounter any issues, please save the report for reference and Contact Us for assistance. Be sure to include the Report ID found at the bottom of your email report.

While forwarding emails as an attachment provides more information for analysis, not all mail clients support this feature. To make emailSONAR as easy to use as possible, email as an attachment is not supported.

emailSONAR currently only supports English. You can still forward emails in other languages but no language analysis will be performed.

First, verify that your subscription is up to date by visiting the customer portal. If your subscription is active, check your spam or junk folder to ensure the report wasn’t filtered there.

Phishing emails are constantly evolving, making detection challenging. emailSONAR analyzes the content of each email to determine if it’s a phishing attempt. However, not all emails contain enough information for our algorithm to provide a definitive conclusion.

Use the emailSONAR Contact Us form to report any errors. Be sure to include the Report ID found at the bottom of your email report.

Head over to the Contact Us form.

Tips

Phishing emails frequently originate from addresses that mimic legitimate ones but include subtle misspellings or uncommon domain names.

Always verify the actual email address of the sender rather than relying on the displayed name, which can be easily forged. The underlying email address is more difficult to fake, though some email clients may not make it easy to inspect.

Phishing emails often use generic salutations like “Dear Customer” instead of your actual name.

Phishing emails frequently create a sense of urgency or fear, prompting immediate action without proper verification.

Hover over links to see the actual URL. If the link doesn’t match the text or looks suspicious, don’t click it.

Be cautious of unexpected attachments, especially if they prompt you to download or run a file.

Many phishing emails have noticeable spelling or grammatical mistakes.

Legitimate companies rarely ask for sensitive information like passwords or credit card details via email.

If in doubt, contact the company directly using a known contact method, not through information provided in the suspicious email.

Emails promising large sums of money or rewards often indicate a phishing attempt.

Keep your anti-virus software up to date.

This one is obvious.